FAQ
Everything you need to know.
Short answers about keycaps, the KAPO Pad, shipping, and small-batch production.
Will KAPO keycaps fit my keyboard?+
Yes, on keyboards and macropads that use MX-style switches and standard key spacing. Flat caps are low-profile. Artisan caps are sculpted and need clearance beside neighboring keys.
What switches are KAPO keycaps compatible with?+
Both Flat and Artisan styles use an MX-compatible stem. Artisan includes one MX-compatible switch. Flat does not include a switch.
What is the difference between Flat and Artisan?+
Flat is a low-profile keycap for everyday typing, with the character on the top face. Artisan is a taller sculpted character and includes one MX-compatible switch.
Does an Artisan keycap include a switch?+
Yes. Each Artisan keycap includes one MX-compatible mechanical switch. A Flat keycap is the cap only.
Are KAPO keycaps hand-painted?+
No. KAPO keycaps are small-batch 3D prints. Color is part of the print, and they are not sold as hand-painted pieces.
How are they made?+
Each character is modeled, then printed in a small batch in plastic, checked, and packed.
Will every print look exactly the same?+
No. Small-batch 3D printing can leave tiny surface and color differences. Those differences are a normal part of the process.
Can I use Artisan caps for normal typing?+
They mount on an MX-compatible switch, but the sculpted height makes them better as an accent, on a macropad, or on display than as a full typing set.
What is included with the KAPO Pad?+
The KAPO Pad is coming soon and is not for sale. The planned pad has six MX switch positions in a 3 × 2 layout, an OLED display, a rotary knob, USB-C, and a white or black base. Price and the exact contents of a bare pad versus a built pad have not been announced.
Can I mix Flat and Artisan caps on the KAPO Pad?+
The preview builder lets you place Flat, Artisan, or no cap on each of the six positions. The pad itself cannot be purchased yet.
How is shipping calculated?+
KAPO ships within the United States. The customer pays shipping, calculated at checkout from the destination and the package.
Do you offer free shipping?+
No. Shipping is calculated and paid by the customer at checkout.
How long does processing take?+
Keycaps are made and packed in 5 to 10 business days after payment is confirmed. Checkout shows the window for that order. Carrier transit is separate and depends on the shipping option you choose.
What if my order arrives damaged?+
Email orders@kapokeycaps.com within 14 days of delivery with the order number and photos of the item and the packaging.
Can I return a custom KAPO Pad?+
The KAPO Pad is not for sale. When custom builds are offered, a pad made to your key selection can be returned only if it arrives damaged or does not match the build you confirmed. Unused keycaps can be returned within 14 days.